ORDER & Shipping

All orders will be shipped via our shipping partners e.g. TCS, Leopards and Pakistan Post. Average transit time is 3-4 business days. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

We provide tracking for every order. Tracking will be available once your product is shipped.

You are able to cancel your order with no penalty! You must cancel your order 12 hours after creating it for the cancellation to be applied. If the item has already shipped, please email info@charkha.com.pk. All you need to do is send us an email with the subject line “CANCEL”.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@charkha.com.pk. If the address is wrong, we can correct this within 12 hours.

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.If this happens to you, please contact us with:- Your order number.- A picture of the damaged product.Once received, we’ll be happy to send out another free of charge.

  1. Ans : Following are the steps to place an order successfully:
    • When browsing through our web, you can enter the quantity in the tab provided next to the product you wish to buy and click ‘add to cart’. You can add as many items as you wish to buy.
    • After you have finished browsing and click on ‘proceed to checkout’ you will be promoted to a page on which you shall pick a payment method (different payment methods are available as addressed in FAQs below)
    • You will receive an email/SMS of sales invoice which verifies that we have received your order
    • Your order will be confirmed via phone call by our Customer Service and proceeded for delivery

Ans : Your order cannot be cancelled once you check out. However, you can cancel the order when you receive a verification call from our Customer Service. Return Policy shall apply once the order has been placed.

Yes, you can place your order on WhatsApp or phone call on our number 03202427542. Please ensure to provide the article number, color and size of the product you wish to purchase.

You can contact our customer service to know the status of your order. Helpline/WhatsApp: +92320-2427542

  1. You will be contacted by the courier service agent 8 hours before the delivery time, if you fail to receive your order on your doorstep, the agent will attempt to contact you again. Your order will be automatically cancelled if you fail to receive the order the second time as well.

  1. Ans : You will have to place a new order and cannot add more items to the order that has been processed. You can edit your order before the order is dispatched by using your Order ID, please contact our customer service immediately.

Ans : Just adding the product in the cart does not mean the product is reserved. The product is not yours until you pay for it and place an order.

Ans : “Add to wishlist” means you like the product and may consider buying it sometime later but not right now; whereas, when you add a product to the cart, it means that you are serious about buying the product and that you are just a few steps away from making the payment.

PAYMENT INFORMATION

  1. Ans : You can shop from our online store without creating an account and can place an order with guest checkout. However, creating an account will make your shopping process easier.

We accept payment by credit card (VISA / MasterCard), by EasyPaisa and JazzCash Merchant, by Bank Trasnfer and Cash on Delivery.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

 

If you don’t have a credit card you can send up payment via EasyPaisa and Jazz Cash merchant or Bank Transfer. Please contact us for details.

Ans : Yes we have return policy that is 15 days you can check it on our return policy Page 

 

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